Case E – Kerrie’s Challenge: Leading an Unpopular Change

1.In a narrative format, discuss the key facts and critical issues presented in the case.
2.Kerrie has been charged with reducing operating expenses. Explain her solution to this problem. Be specific and discuss both positive and negative factors.
3.There is a clear violation of Fayol’s unity of direction principle in this case. What is it, and how does Kerrie attempt to overcome it?
4.There are several examples of self-interest in Kerrie’s organization. How would Mary Parker Follett suggest these issues be resolved?