Enterprise resource Planning (ERP)

Answer the below questions for the attached case.
Q1: What is BPR according to the textbook? In a plain language, what does it mean to an organization that is underperforming?
Q2: Why can IT be one of the biggest obstacles for BPR?
Q3: What went wrong with the ERP implementation? Note four (4) major issues.
Q4: What could Vicro have done differently to make its BPR successful? Would you have stayed away from HPT ERP?