gate gourmet: success means getting to the plane on timeo

http://books.google.com/books?id=9bpcxQIw484C&lpg=PA211&ots=-zSoqx4lcv&dq=gate%20gourmet%20success%20means%20getting%20to%20the%20plane%20on%20time&pg=PA211#v=onepage&q=gate%20gourmet%20success%20means%20getting%20to%20the%20plane%20on%20time&f=false

this is the link for the case study and the two questions will be at the end of the case study. Just need to answer those two questions.

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