Importance of Teams due June 21, 2013
Scenario: As a manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer service.
Write a 700-1000 page paper
Using the five step planning process, that describes how you might improve efficiency and customer service in your department by focusing on team work.
Address the following:
why teams are essential to health care
How teams are used in other industries, such as aviation, military or auto racing, ect
How lessons from other industries might be applied in health care
Which organization processes support problem solving