Health Care Managment

Importance of Teams  due June 21, 2013

Scenario: As a manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer service.

Write a 700-1000 page paper
No plagiarism
3 references

Using the five step planning process, that describes how you might improve efficiency and customer service in your department by focusing on team work.
Address the following:
why teams are essential to health care

How teams are used in other industries, such as aviation, military or auto racing, ect

How lessons from other industries might be applied in health care

Which organization processes support problem solving

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